Refund policy
In the event that you need to return your order, we will accept returns for merchandise within 30 days of purchase for most orders, with a receipt. A refund will be issued only after the original item is received by our warehouse. Only item in new condition with original packaging and contents can be returned for a refund.
We offer a refund in the same manner in which the original sale was made for the returned item.
We are also not responsible for your order being lost in transit on its way back to us.
Please note that you will have to pay for any shipping expenses incurred when returning your order.
However, we are happy to do a refund or exchange on your item within 7 days of package receipt if:
-You received the wrong card
-Your card came damaged or broken (proof of damage is required by submitting a photo with your request and subject to screening).
-Your package went missing and you are not able to resolve the issue with the shipping carrier.
Please email us at contact@popcardexpress.ca for approval first.
All refunds and exchanges will be reviewed and processed once the item is received in its original condition.
For refunds and exchanges, please mail the card back to:
Pop Card Express Inc.
(Refund and Exchanges)
PO Box 53603 Ellerslie PO
Edmonton AB Canada
T6X 0P0
Unfortunately we are not able to refund and exchange for:
-Item was broken or parts missing on purpose.
-Delayed shipping from the carrier.
Cancellation:
We cannot always honor order cancellation request once order is finalized.